3.3 communication in business |
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Key term
Communication is the transmission of a message from a sender to a receiver through a given medium. If this occurs electronically using ICT it is referred to as digital communication.
Communication is the transmission of a message from a sender to a receiver through a given medium. If this occurs electronically using ICT it is referred to as digital communication.
Task 2
In business it is not only important to communicate, but also to chose the most efficient method of communication for the situation. For each of the following types of communication list the most suitable forms of communication:
In business it is not only important to communicate, but also to chose the most efficient method of communication for the situation. For each of the following types of communication list the most suitable forms of communication:
> Internal vertical (between colleagues at different levels of hierarchy)
> Internal horizontal (between colleagues at the same level of hierarchy)
> External (communicating to people who do not work for the organisation)
> Formal situations
> Informal situations
> Internal horizontal (between colleagues at the same level of hierarchy)
> External (communicating to people who do not work for the organisation)
> Formal situations
> Informal situations
Stretch & challenge: Is there a form of communication you defiantly wouldn't use in any of these situations?
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Task 3
Watch the video opposite, then consider the pros and cons of each of the following methods of communication: > Verbal (including phone calls, meetings and presentations) > Written (including letters, emails and texts) > Social media > Website |
Plenary
Is jargon useful in the workplace?
What makes a good communicator?
Is jargon useful in the workplace?
What makes a good communicator?