Good morning & welcome
Please read the definitions for the two words below while we enjoying
Billy Joel's "We didn't start the fire"
Billy Joel's "We didn't start the fire"
CONFLICT (Noun)
A serious disagreement or argument DEFUSE (Verb, used with object) To make less dangerous, tense or embarrassing |
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important life skills: how to defuse conflict
Where might you encounter conflict?
> At school, with peers or staff > At home, with or between parents, siblings or other family members > Out and about, peers and strangers, e.g. in the park > In the media, news, etc. > Via social media, peers, organisations, or influencers > Clubs, hobbies, jobs, etc. |
Understanding conflict
Conflict occurs when a person, or group of people, who have a need of another person, or group of people, that are not being met.
Conflict occurs when a person, or group of people, who have a need of another person, or group of people, that are not being met.
easy wins!
Do
> Stay calm and observe > Recognise when you, or others, are in a heightened state of emotion > Listen and acknowledge > Stick to rules and boundaries > Use empathy > 3A's - Appreciate, Acknowledge, Apologise |
Don't
> Let your emotions get the better of you > Exacerbate the problem > Act with ignorance or prejudice > Resort to rudeness, shouting or violence > Seek revenge or retribution |
One step further... asked some local experts their views on conflict and how it can be defused:
My tips for defusing conflict
1. Avoid situations that are likely to lead to conflict
2. Recognise the warning signs leading to conflict
3. Consider what actions you can take and the potential consequences
4. Seek resolution, even if the outcome is not a perfect one
5. Afterwards ask yourself, 'what could I have done differently'
1. Avoid situations that are likely to lead to conflict
2. Recognise the warning signs leading to conflict
3. Consider what actions you can take and the potential consequences
4. Seek resolution, even if the outcome is not a perfect one
5. Afterwards ask yourself, 'what could I have done differently'
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.”
Thomas Crum, author
Thomas Crum, author
Please enjoy some more music on you way out!
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