Business project VII - the concept of quality |
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Scenario
You work for Goody's Goods, a department store with outlets in towns and cities across the UK. Your manager has asked you to create some training materials on what 'quality' means to your organisation. You need to create either a PowerPoint presentation or a handout that covers all areas listed below. This will require online research, please make use of the linked pages as well as undertaking your own investigations.
You work for Goody's Goods, a department store with outlets in towns and cities across the UK. Your manager has asked you to create some training materials on what 'quality' means to your organisation. You need to create either a PowerPoint presentation or a handout that covers all areas listed below. This will require online research, please make use of the linked pages as well as undertaking your own investigations.
Task 3
What would make a product or service quality to the following customers: A. Single parent with large family on a tight budget B. Novice seeking to buy equipment for new hobby C. Affluent couple with large budget keen to acquire reliable and practical vehicle Stretch & challenge: Discuss what you believe high quality products and services would mean to the customers of Goody's Goods. |
Plenary
Please see some documentary's below that discuss some of the areas studied in this project.
Please see some documentary's below that discuss some of the areas studied in this project.
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If you would like feedback on your project, please either email or post to your teacher.