Stakeholders & their influence ii |
|
Stretch & challenge: What are the risks a business faces when communication is not effective?
Examples
> Language barriers, when communicating between different countries
> Use of slang or jargon, leading to misinterpretation or ill feeling
> Speed to reach intended recipient, size of organisation and volume of communication will impact
> Poor presentation, both face-to-face or written
> Ill informed or prepared staff, leaving message incomplete
> Language barriers, when communicating between different countries
> Use of slang or jargon, leading to misinterpretation or ill feeling
> Speed to reach intended recipient, size of organisation and volume of communication will impact
> Poor presentation, both face-to-face or written
> Ill informed or prepared staff, leaving message incomplete
Information
Businesses should have clear procedures which guide employees on how to do their job. These procedures can help the way in which colleagues communicate. Poor communication can lead to confusion and increased stress levels in employees, as well as potentially over/under ordering goods, loss of revenue and damage to the reputation of a business.
Businesses should have clear procedures which guide employees on how to do their job. These procedures can help the way in which colleagues communicate. Poor communication can lead to confusion and increased stress levels in employees, as well as potentially over/under ordering goods, loss of revenue and damage to the reputation of a business.
Task 2
Review the email below and identify all the mistakes made by the sender.
Review the email below and identify all the mistakes made by the sender.
> Incorrect recipient
> Poor use of subject line > Informal greeting > Poor use of language > Over friendly sign off > Use of kiss and emoji > Informal names |
> Lack of detail about request
> Not proof read > Did not close conversation with desired action > Unaware of recipients business culture > Use of humour and sarcasm > Time frame too short > Negativity |
Key terms
Informal communication means less business-like, friendlier and could also mean ad hoc. Informal can refer to information given verbally.
Formal communication means more business-like, this may be factual, technical and professional, usually providing a record.
Informal communication means less business-like, friendlier and could also mean ad hoc. Informal can refer to information given verbally.
Formal communication means more business-like, this may be factual, technical and professional, usually providing a record.
Plenary
Watch the video and discuss the relationship between effective communication and organisational structure. |
|