skills, attributes & relationships |
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Key terms
A skill is the ability to do something well or be expert in something
Personal attributes refer to the qualities or characteristics that make an individual who they are, i.e. their personality
A relationship is the connection between two or more people or groups and the way they regard and interact with one another
A skill is the ability to do something well or be expert in something
Personal attributes refer to the qualities or characteristics that make an individual who they are, i.e. their personality
A relationship is the connection between two or more people or groups and the way they regard and interact with one another
Task 1
Think, pair, share... In order to care for and meet the needs of others, you need to develop relationships with them, and to do that you need certain skills and attributes. List the most important skills and attributes for a care provider who was going to give an injection to a vulnerable person. |
Stretch & challenge: Look over the skills and attributes you have written down. Are they universal to all care providers or specific to those giving injections?
Information
A broad an extensive range of skills and attributes are beneficial for all care workers, including but not exclusive to the following:
A broad an extensive range of skills and attributes are beneficial for all care workers, including but not exclusive to the following:
People skills
> Empathy > Patience > Engendering trust > Flexibility > Sense of humour > Negotiating > Honesty > Problem-solving |
Active listening and responding
> Allowing people time to explain > Not interrupting > Giving encouragement > Asking for clarification > Making empathetic comments > Looking interested > Maintaining eye contact > Not getting distracted > Summarising to check understanding |
Other relevant skills
> Observation skills > Use of body language > Tone of voice > Coping with difficult situation > Use of appropriate language |
Information
Following the scandal at Mid Staff trust, as detailed in the video opposite, a national strategy for nurses, midwives and care staff. This includes 'The 6Cs' .
Following the scandal at Mid Staff trust, as detailed in the video opposite, a national strategy for nurses, midwives and care staff. This includes 'The 6Cs' .
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The 6Cs
> Care > Compassion > Competence > Communication > Courage > Commitment |